Privacy Policy
Effective Date: 07 August 2025
This Privacy Policy explains how we collect, use, store, and protect your personal information when you use our website, https://bali.llc, or any of our services.
By using this website, you agree to the terms of this Privacy Policy.
1. Who We Are
Bali LLC is operated by two legally registered companies:
- PT Bali Mundi International, based in Bali, Indonesia.
- Bali Mundi International LLC, registered in Delaware, United States.
We provide travel experiences, tours, and activities in Bali, either directly or in partnership with other local providers and freelancers.
2. What We Collect
When you interact with us — for example, by making a booking or sending a message — we may collect the following personal data:
- Full name.
- Email address.
- WhatsApp number.
- Country of residence.
- Booking details and preferences.
- Payment method (no card details are stored by us).
- IP address and browser information (collected automatically).
We do not collect or store your payment card information. All payments are securely processed through third-party providers (e.g., PayPal, Stripe, Wise).
3. How We Use Your Data
We use your information only to:
- Process and confirm your bookings.
- Communicate with you about the tour or service.
- Provide customer support before, during, or after your activity.
- Send necessary updates or changes to your reservation.
- Improve the quality and safety of our services.
We do not sell, rent, or share your personal data with third parties for advertising purposes.
4. Who We Share Data With
We may share your information with:
- Trusted third-party service providers (e.g., local guides, drivers, or hosts) for the purpose of delivering the service you booked.
- Payment processors (e.g., PayPal, Wise, Stripe).
- Government or legal authorities if required by law or for regulatory compliance.
All third parties we work with are expected to comply with data protection rules.
5. How We Protect Your Data
We take reasonable steps to protect your data from loss, misuse, or unauthorized access. These include:
- Secure servers and firewalls.
- Limited access to your personal information.
- Use of encrypted messaging apps (e.g., WhatsApp).
- Secure email and booking systems.
However, no online system is 100% secure. While we do our best, we cannot guarantee absolute security.
6. Cookies & Tracking
Our website may use cookies to enhance your user experience and analyze site traffic. By using the site, you consent to the use of cookies. You can disable cookies in your browser settings at any time.
7. GDPR Compliance (for EU/EEA Customers)
If you are located in the European Union or European Economic Area, the following rights apply under the General Data Protection Regulation (GDPR):
- The right to access the personal data we hold about you.
- The right to correct or update your personal information.
- The right to request deletion of your data.
- The right to restrict or object to how we process your data.
- The right to data portability.
- The right to withdraw consent at any time.
- The right to lodge a complaint with your local data protection authority.
We only collect and use your data where we have a lawful basis to do so — such as when you give us consent, book a service, or where it's necessary for legal obligations.
To exercise any of these rights, please contact us at kris@bali.llc and we will respond within the timeframe required by GDPR (typically within 30 days).
8. Data Retention
We only keep your data for as long as necessary to fulfill the purposes described above or as required by law. Booking information may be retained for recordkeeping and legal compliance.
9. International Transfers
Because we operate from both Indonesia and the U.S., your data may be transferred and stored across borders, depending on your location and service area. By using our services, you consent to this transfer.
10. Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with the effective date. Continued use of the site after updates means you accept the new terms.
11. Contact Us
If you have questions or concerns about this Privacy Policy or how we handle your data, contact:
Email: kris@bali.llc
WhatsApp (Indonesia): +62 812 3666 567
WhatsApp (USA): +1 940 603 4322