Refund Policy

Effective Date: 07 August 2025

This Refund Policy outlines the terms and conditions under which refunds may be issued for bookings made through https://bali.llc. The policy applies to all products and services offered on our website.

1. General Conditions
All bookings are subject to availability and confirmation. By completing a booking, you agree to the terms in this Refund Policy. Any dissatisfaction caused by language barriers or miscommunication is not automatically eligible for a refund. Depending on the circumstances, we may offer no refund, a partial refund, or a full refund, at our sole discretion. All such decisions will be made in a reasonable and fair manner, based on the specific details of the case.

2. Refund Eligibility
Refunds may be granted under the following conditions:

For temples of Tirta Empul, Pesiraman and Gunung Kawi:
- 100% refund if cancelled at least 24 hours before the scheduled appointment.
- 50% refund if cancelled between 1 and 23 hours before the appointment.
- No refund if cancelled less than 1 hour before the appointment or in the case of a no-show.

For temples of Mengening, Beji Griya Waterfall, Telaga Waja and Taman Sala:
- 100% refund if cancelled at least 24 hours before the pick-up time.
- 50% refund if cancelled between 1 and 23 hours before the pick-up time.
- No refund if cancelled less than 1 hour before the pick-up time.

3. How to Request a Refund
To request a refund, contact us by email or WhatsApp with the following details:

Your full name
Booking reference number
Reason for cancellation
Proof of payment (if applicable)

Email: kris@bali.llc
WhatsApp: +62 812 3666 567 or +1 940 603 4322

Refunds will be processed to the original payment method whenever possible. However, depending on your payment type, refunds may be issued through an alternative method, including a local transfer or cash return. Refund method and timing may vary depending on the provider (PayPal, Stripe, Wise, or your bank), and may take 5–14 business days to appear.

4. Non-Refundable Situations
Refunds will not be issued in the following cases:

- No-shows or failure to appear at the scheduled meeting point.
- Cancellations made less than 1 hour before the start time.
- Activities already partially or fully delivered.
- Services booked from countries restricted by payment providers or U.S. sanctions.

5. Force Majeure
Full refunds are subject to force majeure, which includes circumstances beyond our control, including but not limited to:

- Natural disasters.
- Severe weather.
- Pandemic-related disruptions.
- Illness or medical emergencies (including sickness during travel).
- Government restrictions or travel bans.
- Civil unrest, strikes, war, or regional closures.
- Sudden closure of attractions, roads, or infrastructure.
- Unexpected delays due to commercial transportation providers (e.g., airlines, ferries, or cruise lines).

In all of the above situations, you are eligible for a full refund or the option to reschedule your activity — no exceptions.

6. Refund Processing Fees
Any refund may be subject to a processing fee charged by the payment provider (e.g., PayPal or Stripe fees), especially for international transactions. This fee will be deducted from the refund amount unless the cancellation was caused by us.

7. Contact
If you have any questions about this policy, feel free to contact us:

Email: kris@bali.llc
WhatsApp (Indonesia): +62 812 3666 567
WhatsApp (USA): +1 940 603 4322