Terms & Conditions
Effective Date: 20 June 2025
1. Operator Information and Relationship Between Entities
This website, https://bali.llc, is operated by Bali Mundi International LLC, a limited liability company registered in Delaware, United States.
Bali Mundi International LLC is the contracting company for bookings made directly through this website. It manages the website, handles customer bookings, communicates with customers, and accepts customer payments made through the payment methods offered on the website.
PT Bali Mundi International, a legally registered company based in Bali, Indonesia, is a related company that provides and manages operational services in Bali, including the delivery and fulfillment of travel services.
Bali Mundi International LLC and PT Bali Mundi International are separate legal entities within the same business group. Each entity remains responsible for its respective legal, operational, and contractual functions.
2. Services Offered
We create and provide tours, activities, and experiences in Bali, Indonesia. These may be:
- Exclusively created and operated by us.
- Arranged in partnership with other legally registered businesses or freelance service providers.
We may earn commissions from our partners or apply a markup to their prices when recommending or arranging their services.
While we carefully select our third-party suppliers, they remain independently responsible for the services they provide. To the maximum extent permitted by applicable law, we are not liable for the independent acts, omissions, or service failures of such third-party suppliers.
3. Acceptable Use
You agree to use https://bali.llc only for lawful purposes and in accordance with these Terms & Conditions.
You may not:
- Use the website in a way that violates local or international laws or regulations.
- Attempt to disrupt, damage, interfere with, or compromise the website's functionality or security.
-Use the website for fraudulent, deceptive, or unauthorized purposes.
You may use our content for commercial or personal purposes as long as proper attribution is clearly given to our website: https://bali.llc
4. Bookings via Bali LLC
When making a booking directly through our website:
- You must provide accurate and complete information.
- Booking confirmations will be sent via email or WhatsApp.
- Prices are shown in USD by default unless otherwise specified.
- All bookings are subject to availability and confirmation.
- A booking is not considered confirmed until the required payment has been successfully received and the booking has been confirmed by us.
For cancellations and refunds, please refer to our Refund Policy.
5. Payments
Payments for bookings made directly through this website are accepted by Bali Mundi International LLC through the payment methods made available to customers at the time of booking.
Full payment is required to confirm a booking unless otherwise expressly stated.
We reserve the right to cancel or decline any unpaid, incomplete, unauthorized, or otherwise unconfirmed booking.
Payment transactions may be subject to the applicable terms, policies, verification procedures, and restrictions of the relevant payment provider.
We may be unable to accept or process payments originating from certain countries, territories, individuals, financial institutions, or other parties due to applicable laws, regulations, sanctions, or restrictions imposed by our payment providers.
6. Personal Data & Privacy
We collect only the personal data reasonably necessary to process, manage, communicate about, and confirm your booking.
This may include:
- Name.
- Email address.
- WhatsApp or telephone number.
- Booking details.
- Information necessary to arrange and provide the requested services.
For more information regarding the collection and use of personal data, please read our Privacy Policy.
Payment information may be processed directly by third-party payment providers. We do not necessarily receive or store all payment information submitted through those providers.
7. Liability Disclaimer
We take reasonable steps to provide safe and enjoyable experiences. However, by using our services, you acknowledge and agree that:
- We are not responsible for delays, changes, or cancellations caused by weather, road closures, traffic conditions, government actions, natural events, or other circumstances beyond our reasonable control.
- We are not responsible for hostile, inappropriate, or unlawful behavior by individuals at locations you visit, despite our best efforts to ensure your safety and provide a secure experience.
- You are responsible for your own health, safety, conduct, and personal belongings during any activity.
- We do not provide insurance. Some of our partners may offer insurance or accident coverage. If an incident occurs, you must deal with the applicable provider directly. We may assist with communication, scheduling meetings, or facilitating contact, but we are not liable for the outcome.
- You may interact with or consume natural resources, including local foods based on our recommendations, natural drinking water, and local fruits. These may not be compatible with your individual dietary needs or body habits, and we are not responsible for any adverse effects or reactions that may result.
- We are not liable for lost, stolen, damaged, or misplaced items during your participation in any tours or activities, whether they occur in vehicles, accommodations, attractions, or other locations.
Nothing in these Terms & Conditions is intended to exclude or limit liability to the extent such exclusion or limitation is prohibited by applicable law.
8. Participant Responsibility
By booking a tour or activity, you confirm that you are physically and mentally capable of participating in the selected experience.
You agree to:
- Follow all reasonable instructions provided by our staff, guides, drivers, or partners.
- Behave responsibly and respectfully.
- Comply with applicable laws and regulations.
- Take reasonable care of yourself, other participants, property, and equipment.
Any disruptive, dangerous, abusive, illegal, or otherwise inappropriate behavior may result in removal from an activity without a refund, where permitted by applicable law.
9. Age & Consent
You must be at least 18 years old to make a booking directly through our website.
If you are booking on behalf of a minor, you confirm that you are the minor's legal guardian or have appropriate authorization to make the booking and accept these Terms & Conditions on their behalf.
10. Force Majeure
We are not liable for any failure, interruption, modification, or delay in performance caused by circumstances beyond our reasonable control.
These circumstances may include, but are not limited to:
- Natural disasters.
- Extreme weather.
- Pandemics or public health emergencies.
- Government actions or restrictions.
- Strikes or industrial disputes.
- Civil disturbances.
- Road closures.
- Transportation disruptions.
- Other unexpected events or circumstances beyond our reasonable control.
Where reasonably possible, we may attempt to assist with alternative arrangements, rescheduling, or communication with relevant suppliers.
11. Third-Party Services
We may use third-party providers for payment processing, booking management, transportation, accommodation, activities, customer communication, technology, or other services necessary to operate our business.
Third-party providers may have their own terms, conditions, policies, and procedures.
We are not responsible for errors, interruptions, failures, or actions caused directly by independent third-party systems or providers, except to the extent required by applicable law.
12. Intellectual Property
All content on this website, including text, photographs, videos, logos, graphics, and branding, is the property of Bali Mundi International LLC, PT Bali Mundi International, or their respective licensors.
You may copy, reuse, or distribute content only if you include clear attribution to our website: https://bali.llc
You may not reproduce, modify, distribute, or commercially exploit our content in a manner that infringes applicable intellectual property rights.
13. Changes to These Terms
We reserve the right to update or change these Terms & Conditions from time to time.
Any updated version will be posted on the applicable Terms & Conditions document with an updated effective date.
Your continued use of the website or our services after updated Terms & Conditions have been made available constitutes your acceptance of the updated Terms & Conditions to the extent permitted by applicable law.
14. Governing Law, Contracting Entity & Sanctions Restrictions
Bookings made directly through this website constitute a contractual relationship with Bali Mundi International LLC, unless otherwise expressly stated at the time of booking.
Bali Mundi International LLC is a Delaware limited liability company and is the contracting company for direct website bookings.
PT Bali Mundi International is the operational entity responsible for the delivery and management of services in Bali, Indonesia.
The services provided in Bali may involve activities, personnel, suppliers, vehicles, facilities, and other operations subject to Indonesian laws and regulations.
Payment transactions may also be subject to the terms and conditions, verification procedures, and applicable rules of the payment provider used by the customer.
To the extent permitted by applicable law, disputes arising from a direct website booking shall be addressed under the laws applicable to the contractual relationship with Bali Mundi International LLC.
Nothing in these Terms & Conditions prevents the application of mandatory laws or regulations that cannot legally be excluded or waived.
15. Sanctions and Restricted Transactions
We do not accept customers, bookings, or payment transactions involving countries, regions, individuals, entities, banks, or other parties subject to applicable sanctions or comprehensive trade restrictions.
This may include restrictions imposed under applicable United States sanctions and regulations, including those administered by the U.S. Department of the Treasury's Office of Foreign Assets Control (OFAC), as well as restrictions imposed by our payment providers.
Customers must not use our website or payment services in violation of applicable sanctions, export controls, or other financial restrictions.
Payment providers may independently conduct sanctions screening, identity verification, transaction monitoring, or other compliance procedures.
A booking or payment may be declined, suspended, cancelled, or refunded where required by applicable law, regulation, sanctions requirements, or payment-provider policies.
16. Communication & Language Disclaimer
These Terms & Conditions are written in English, and the English version shall prevail in the event of any inconsistency or misinterpretation caused by translation.
While we strive to communicate clearly and effectively, misunderstandings may occur during online correspondence, in-person interactions, or while using our services, whether involving our customer service team, drivers, guides, or partner providers.
Such misunderstandings may arise from language barriers, cultural differences, or unintentional miscommunication.
We encourage customers to seek clarification at any time before or during their tour.
Most issues can be resolved directly and amicably. However, dissatisfaction caused by language barriers or miscommunication is not automatically eligible for a refund.
Depending on the circumstances, we may offer no refund, a partial refund, or a full refund at our discretion, subject to our Refund Policy and applicable law.
If no informal resolution is possible, disputes may be addressed through the applicable legal channels described in these Terms & Conditions.
17. Contact Us
If you have any questions regarding these Terms & Conditions, our services, or your booking, please contact us:
Bali Mundi International LLC
Email: kris@bali.llc
WhatsApp: +62 812 3666 567